TERMS & CONDITIONS / CANCELLATIONS POLICY
TERMS & CONDITIONS
HOW IT WORKS
Once you have decided on a picnic, simply choose a date and fill out our order form, pay and thats all.
We send a map and details 24 hours before the event.
DAMAGE:
Small spillages (such as water or non-staining items) may not incur a fee. However you may be billed for dry cleaning costs if required. Please inform your host at the end of your picnic if there are any major spills or accidents so they can try to fix and avoid the dry cleaners or if needed replacing the item! All breakages must be paid for.
While we're here to make your day easier and help you create beautiful memories, we ask that you respect our time and arrive at the agreed time. We may have other bookings we need to get to, and if you're late it affects our whole schedule. We also want your picnic as fresh as possible and if you arrive an hour late, we cannot guarantee the food will still be at it's best!
IF YOU ARE LATE:
Please let us know as soon as you know you are delayed.
However, a fee will be charged if you are late because we can't leave until you arrive.
0-20 min no charge,
20+ min €30,
45+ min €60,
At an hour we have the right to pack up the picnic without refund. Please also note that your picnic time starts from the originally agreed time whether you are late or not.
You are responsible for the items until we return to pack them up at the arranged time. If you would like to leave earlier than the agreed time, please provide us a 30 min notice via phone call or text.
CANCELLATIONS
We don't offer any refunds but we can reschedule your reservation date (subject to availability) one time without penalty up to 72 hours before your picnic event.Within 72 hours, there is a rescheduling fee of €20 per person.Once the picnic is set up, we cannot cancel or reschedule.
HOW IT WORKS
Once you have decided on a picnic, simply choose a date and fill out our order form, pay and thats all.
We send a map and details 24 hours before the event.
DAMAGE:
Small spillages (such as water or non-staining items) may not incur a fee. However you may be billed for dry cleaning costs if required. Please inform your host at the end of your picnic if there are any major spills or accidents so they can try to fix and avoid the dry cleaners or if needed replacing the item! All breakages must be paid for.
While we're here to make your day easier and help you create beautiful memories, we ask that you respect our time and arrive at the agreed time. We may have other bookings we need to get to, and if you're late it affects our whole schedule. We also want your picnic as fresh as possible and if you arrive an hour late, we cannot guarantee the food will still be at it's best!
IF YOU ARE LATE:
Please let us know as soon as you know you are delayed.
However, a fee will be charged if you are late because we can't leave until you arrive.
0-20 min no charge,
20+ min €30,
45+ min €60,
At an hour we have the right to pack up the picnic without refund. Please also note that your picnic time starts from the originally agreed time whether you are late or not.
You are responsible for the items until we return to pack them up at the arranged time. If you would like to leave earlier than the agreed time, please provide us a 30 min notice via phone call or text.
CANCELLATIONS
We don't offer any refunds but we can reschedule your reservation date (subject to availability) one time without penalty up to 72 hours before your picnic event.Within 72 hours, there is a rescheduling fee of €20 per person.Once the picnic is set up, we cannot cancel or reschedule.